Example combinationCustomer and citizen serviceAI and technology

Better customer service

“We need consistent answers, fewer missed enquiries and a clearer route to resolution.”

Managed AI agents for enquiries and bookings, with staff trained to handle what needs a person.

Your organisation

People and capability

Strategy and AI economics

AI and technologyCIO, CTO, AI office and technology procurement

Community and public outcomes

Growth and markets

Customer and citizen serviceService, contact-centre and operations leaders

SupportsPotential.comStaff academy

Potential.orgPublic programmes and sponsorship

SupportsPotential CoursesService practice

Suggested leadNGB.aiAI agents for hire

SupportsTokenandoWorkload costs

MeditariAI advisory and executive search

LITMarketing and experiences

Outside the building: investment and new capabilities

SatoshiFund.aiAI venture investment

Who does what

NGB.ai
Suggested lead
Leads on reception, enquiry handling, appointments and agreed service tasks.
Visit NGB.ai (opens ngb.ai in a new tab)
Potential Courses
Service practice
Supports service practice and escalation skills for staff.
Visit Potential Courses (opens potentialcourses.com in a new tab)
Potential.com
Staff academy
Optional: structured staff learning.
Visit Potential.com (opens potential.com in a new tab)
Tokenando
Workload costs
Workload-cost comparisons where useful.
Visit Tokenando (opens tokenando.ai in a new tab)

Shown separately, with its original attribution. Each example names the company that delivered it.

Task-based AI work of the kind NGB.ai now offers

Delivered client programme

Delivered by Potential.com, before NGB.ai was formed

An AI voice agent pre-screened candidates for heritage, archaeology and museum roles, completing a defined task for a hiring team.

Product walkthrough

Product walkthrough from NGB.ai, using a fictional business

The agent console in use: teaching an agent a business's services and FAQ, then answering a real customer-style question.